TERMS OF USE

Terms and Conditions

 

1.       Ordering

Orders may be placed online at any time using our secure shopping cart facility. Alternatively you can phone through your order on 0405 570 420.

2.       Payment

Payment can be made by Direct Deposit, Money Order, Bank Cheque or Cash on Delivery (Local deliveries only)

–          Direct Deposit

Deposits can be made to:

ANZ

Scraptime @ Clearview Scraps

BSB: 012-635 ACC: 2841 96876

Payment must be made within 3 days or your order will be cancelled. Please use your Surname as a reference when making the transfer. Please be aware that your order will not be processed until we receive payment and that during this time certain items ordered may become out of stock. You will be contacted if this occurs to arrange a suitable replacement item.

–          Money Order

Money orders can be sent to:

Scraptime @Clearview Scraps

Po Box 450

Moss Vale NSW 2577

If you are paying by Money order, please be aware your order will not be processed until the funds are received and that during this time certain items ordered may become out of stock in the event this happens your items will be placed on back order. If payment has not been received within 5 working days, your order will be cancelled unless prior arrangements have been made.

–          Bank Cheque

Only Bank Cheques will be accepted. Please make out bank cheque to

Scraptime @ Clearview Scraps

–          Cash on Delivery

A flat rate of $5.00 is charged for all local delivers in the Goulburn and surrounding. Correct money upon delivery is much appreciated.

3.       Postage

Orders are usually shipped within 24 hours and are delivered by Australia Post. (Please allow extra time during sales) Once orders have been dispatched, we cannot be held responsible for delivery times.

  • Orders under  $100 within Australia are charged at a flat rate of $8.25 for items up to 500grams
  • Orders the weigh 3kg and under are changed at a flat rate of $14.95 and anything over 3kg we will source pricing and advise of the cost.
  • Orders over $100 weighing less than 3kg within Australia are sent FREE of charge via regular Australia Post
  • Orders over 3kg will advise on cost of postage upon order completion – phone for quote
  • International orders please contact us for pricing

Priority Express at $14.95 covers only orders fitting into standard Priority Express satchels (500g and 3kg ) delivered to QLD, NSW, ACT and VIC, and $22.95 to WA, NT, SA and TAS. When we receive any order that does not fit these requirements we will contact you with a quote price for your approval prior to shipping.

If more insurance is required please contact us for additional costs. We cannot be held responsible for items that may become lost or damaged in transit.

All prices are based on Australia Post rates and are subject to change

Upon completion and postage of your item we will e-mail you a tracking number for you to be able to track the delivery of your items.

 

4.       Out of Stock Items

All attempts are made to ensure our website contains up to date information on out of stock items. In the event that an item is out of stock at the time of processing your order, it will be placed on back order and sent FREE of charge when it arrives. Please note payment is still required for orders placed on back order.

5.       Refunds and Exchanges

We request that you notify us within 5 days of receipt of your order with any incorrect or faulty items. We will either replace the item or issue a refund if advised within the claim period.

Change of mind – We will only exchange or credit at our discretion, please contact us BEFORE returning the item. All goods returned must be unopened and in original packaging and condition. The return postage is at your own cost.

6.       Pricing

All prices are in Australian Dollars. The prices listed on the website supersede any previously listed prices.

7.       Images

Due to the scanning process and your screen resolution colours of product may vary slightly from colours on the site, unfortunately this is beyond our control. We make every effort to ensure our images and descriptions are accurate.

8.       Privacy Policy

We value you as a customer and take your personal privacy seriously. The information collected by Scraptime @ Clearview Scraps will not be sold or distributed to any third party at any time, unless instructed to do so by law.

Your e-mail address will be used by us to contact you by way of newsletter to keep you up to date with new products and upcoming specials. You can elect to remove yourself from our mailing list at any time by forwarding us an email to admin@scraptime.com.au